Privacy Policy

Last Updated: April 3, 2026

At Tawseela, your privacy is our top priority. This Privacy Policy outlines our commitment to protecting your personal data and explains how we collect, use, and safeguard your information to ensure a safe and reliable ride-hailing experience. By using the app, you consent to the practices described in this policy.

1.Information We Collect

We collect only the data necessary to provide and improve our services:

  • Personal Identifiers: Name, phone number, email address, and profile picture.
  • Location Data (Critical): We collect precise location data (via GPS) to identify your pickup point, track your ride, and ensure the driver reaches you efficiently.
    • Note: The app may request "Background Location" access to ensure continuous trip tracking for safety and security purposes, even when the screen is locked or the app is in the background.
  • Transaction & Trip Details: Trip history, routes taken, timestamps, ratings, and payment summaries.
  • Device Information: Device type, operating system, unique device identifiers, and crash logs to ensure app stability and prevent fraud.
2.How We Use Your Data

We process your information for the following purposes:

  • Service Delivery: Connecting riders with available drivers and enabling real-time navigation.
  • Customer Support: Troubleshooting technical issues and responding to inquiries or safety concerns.
  • Safety & Security: Verifying user identities, monitoring trips for safety, and preventing unauthorized or fraudulent use of the platform.
  • Communications: Sending trip receipts, administrative updates, and essential service notifications.
3.Data Sharing and Disclosure

We do not sell your personal data to third parties. We share data only in these specific instances:

  • With Drivers: We share your name, pickup/drop-off locations, and profile picture with the assigned driver to facilitate the trip.
  • Legal Compliance: When required by law, regulation, or legal process to protect the rights and safety of our users or the public.
  • Service Providers: With trusted partners such as mapping services (e.g., Google Maps) and secure payment gateways.
4.Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: Data is transmitted using secure SSL/TLS protocols.
  • Secure Storage: Information is stored on protected cloud servers with 24/7 monitoring.
  • Access Control: Internal access to user data is strictly limited to authorized personnel only.
5.Your Rights and Data Control

In compliance with global standards and app store requirements, we provide you with full control over your data:

  • Access & Correction: You can review and update your personal information directly within your profile settings.
  • Account & Data Deletion: We provide a clear "Delete Account" option within the app settings. Upon request, we will delete your personal data from our active databases, except where retention is required by law (e.g., financial records).
  • Location Permissions: You can manage or revoke location permissions through your device settings at any time; however, this may limit the app’s core functionality.
6.Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. We will notify you of any significant changes through the app or via email.

7.Contact Us

If you have any questions regarding your privacy or this policy, please contact our Data Protection Team at:

  • Email:info@tawseela.express
  • Phone:+249912929766